Delivery Policy

SHIPPING DETAILS.

Canadian orders have a tracking number for $9.95 everywhere in Canada, the company sending my packages can not give me the tracking number in time, but if there was a problem with your package it will be possible to give the tracking then.

All USA orders are sent with tracking number, I have a Carrier who goes to USA borders so you have a better price than Canada Post.

For INTERNATIONAL ORDERS please allow between 3 to 6 weeks from date of shipping, the package is NOT TRACKABLE. However please take note that Papillon9 cannot be held responsible for any delay in delivery caused by loss of time of the customs clearing procedures of your country.

TAKE NOTE that Papillon 9 is responsible for your package ONLY IF a tracking number is requested. 

For the North American continent, allow between 7 to 10 days from date of shipping. Most of the products from Papillon9 are handmade to order and can take between 2 to 3 weeks to complete depending of the complexity of the work and quantity of orders I received. 

WHEN PLACING YOUR ORDER PLEASE make sure that your address registered is correct. You'll receive a shipping confirmation once your order has been shipped. 

A Carrier comes here to take all orders ONCE a week, then the lady in charge goes to USA borders for International and USA orders.

For INTERNATIONAL orders, the cost is $13.95 with no tracking number. PLEASE NOTE that all shipments DO NOT include your country’s custom and duties taxes, importation or brokerage fees which are at the buyer’s expense. 

Almost all the products in my store are made to order and handmade please be patient! It takes around 2-3 weeks to complete the item at the highest standards. 

PACKAGING 
All items are wrapped in a beautiful gift box or organza gift bag depending on the size and shape of the jewelry ready to be offered. 

YOU NEED YOUR ORDER AS SOON AS POSSIBLE? Well you will be on my priority list and to be fair with all customers waiting, I ask fees for this special request.